“Polar Pin” guarantees its products against defects in materials and workmanship.
If you feel that you have a defective product, immediately alert our customer services.
After the product is examined, if it is determined to be defective, we will replace the product at our expense. Your satisfaction is our top priority. If you are unsatisfied with your purchase, we are happy to refund or exchange your product depending on the condition of the product.
Returns and exchanges are only accepted within 10 days of the purchase date. On apparel we will accept returns on unworn and unwashed items if the sizing is wrong or if there is a defect in the said item. On all other items please let us know why you are unhappy with the product and send it back to us after you get return authorization.
We’re not perfect. Sometimes we make mistakes. If we ship you the wrong item, contact customer service right away! We will send you the correct item. We pride ourselves on customer service and work diligently to provide everyone with the most unique user experience as possible. Thank You,
Polar Pin Team.